Tailor made Service Desk support for your MSP business

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Our dedicated service desk support helps MSPs to scale their recurring revenues and their service offerings. Our certified technical team will work under your guidance and looks after your helpdesk tickets, allowing you to attend other exciting in-house projects. You can choose a practice that works for you. We offer dedicated, semi-dedicated, or shared support options to cover your specific MSP requirements. And as it suits you, choose the support hours you need, which include, the business hours, after-hours or 24.7.365.

Our certified tech works as an extended unit of your team and offers top-level support services by attending the help desk tickets using your RMM, PSA\Ticketing, and Phone system. We aim to eliminate the helpdesk outsourcing barriers and provide the highest First Contact Resolution (FCR) rates. Our white-label service desk support also covers troubleshooting, analysing, and application deployment to help your customers up and run in no time. With our team at the front-line response, you can enjoy higher levels of customer satisfaction and focus more on your growth.

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Client Stories

Take a look into the client stories.

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ENABLING MSP AFTER HOURS COVERAGE

We assigned 2 Full time Dedicated Engineers work exclusively on this project to cover 14 hour support window and handle all over night jobs. Having two Techs....

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LEVERAGE WHITE LABEL NOC AND HELPDESK SOLUTION

We assigned NOC roles to one of our POD ( A team of 12 members ) to monitor and manage customer servers and network 24.7.365. 2 Full time Dedicated...

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ACHIEVING A SEAMLESS MIGRATION FROM EXCHANGE 2013 TO OFFICE 365

Our Senior Projects team performed a detailed requirement analysis and prerequisite to scope the project...

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