Client was in need for a proactive NOC team for their Managed Service customers. NOC support include monitoring of servers and workstations. They require a proactive managing of AV, Patch Management and Backup.
Managed IT Services
Client was in search for an honest and professional after-hours NOC support on weekdays (Mon - Fri). Mainly focusing on the tickets generated in Automate.
We help them by allowing our NOC Engineers to address routine activities, freeing up higher level support engineers for advanced issues and implement strategic initiatives for the organization.
Disk clean up, Third party app upgradation, Firmware update
Installing required applications up on request
Notifying server offline
Trouble shooting windows update issues and proper ticket note updating.
We developed a proactive and competitive team to manage the whole NOC services for their MSP clients. We basically support their entire after-hours whereby which all the alert tickets that are triggered in Autotask Ticketing tools via Labtech is address with-in the SLA.
Our team maintains all the NOC queue for the client and works on the tickets with the procedure and SOP provided by the client. Based on the evaluation of the infrastructure and the configuration of the RMM tool and scripts present, we provide the best recommendation/practice as per industrial standard.