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Round the clock SOC Support for a managed & network infrastructure service provider

Client

A leading telecom, managed & network infrastructure service provider from Ireland.


Challenges:

The client was facing a huge security concern for their network and infrastructure and they were looking for a SOC service provider who can understand their problem and address it accordingly.

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Solutions: SOC Services

Eynetech conducted a study to understand the clients network logs that were getting generated and based on those data we got our team to take proactive measure to address those issues.
All the security concerns like failed logon, password lockout, unusual logon activity all were monitored by us. Eynetech observed even minute changes/issues and updated our client within the promised SLA.


Business Impact:

  • Timely reporting of the issue led the client to optimize its operational efficiency by 48%
  • Pro-activeness from Eynetech helped the client focus more on growing their core business
  • Successful engagement encouraged them to expand the relationship with us exponentially

Technologies and tools

  • RMM: ManageEngine AD audit plus
  • Log Management: ManageEngine Event log analyzer
  • Ticketing: ConnectWise Manage
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