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DEDICATED NOC SERVICES FOR A MANAGED IT SERVICES

Client

A leading managed IT services provider from Minneapolis, USA


Challenges:

The customer was looking to migrate from their existing RMM (Solarwind) tool to a new one (Kaseya). They were also looking for partners who can provide afterhour service and also managing routine IT projects. At the time of reaching out to us, the customer was having more than 1000 issues and they were looking for a NOC partner who can do this transition and at the same time bring the number of issues down

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Solutions: Dedicated NOC Solution

Eynetech provided 4 dedicated engineer to the customer in order to address their concern. We provided them afterhour services and took care of their adhoc IT projects to make sure that their team don’t get overwhelmed/distracted with routine work. Skill set level of our dedicated engineer were at L2 level.



Business Impact

  • As we took care of their routine work, they were freed up to focus more on their business priority and future roadmap
  • Eynetech made sure that the client’s productivity is not getting effected even while executing minor IT projects at the backend
  • Eynetech’s engineer’s experience and expertise was an asset to the customer as we were able to bring down 1000’s of issues to just 300 in the initial phase of engagement itself

Technologies and tools

  • RMM: Keseya , Solarwinds MSP
  • Backup: Solarwinds MSP
  • Ticketing: ConnectWise Manage
  • Password management: IT Glue
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